At Apoollo, customer satisfaction is our priority. We offer a 7-day refund policy on all eligible purchases.

1. Eligibility for Refund

You are eligible for a refund if:

• Your request is made within 7 days of the purchase date
• The service has not been fully consumed or abused
• There is a valid reason such as technical issues or billing errors

2. Non-Refundable Cases

Refunds will not be granted in the following situations:

• After 7 days from the purchase date
• If the service has been fully used or activated
• Misuse, abuse, or violation of our terms
• Change of mind without valid reason

3. VPN Service Refund Conditions

For VPN subscriptions:

• Refunds are available within 7 days only
• The VPN must not be heavily used (excessive bandwidth or abuse)
• Any fraudulent or suspicious activity voids refund eligibility

4. How to Request a Refund

To request a refund, please contact us with:

• Your order ID
• Payment email
• Reason for refund

📧 Support Email: support@apoollo.shop

Our team will review your request within 24–72 hours.

5. Processing Time

• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method

6. Chargebacks

We strongly encourage customers to contact us before initiating a chargeback.
Unauthorized chargebacks may result in account suspension.

7. Policy Updates

We reserve the right to update this refund policy at any time without prior notice.